Independent Lifeline page
Already have Lifeline? Choose the help you need
Go directly to the page that matches a renewal notice, application question, company change or phone problem.
Your starting point
You do not need to treat every problem as a new application. Start with the task you want to solve and use the appropriate company or official program channel for account actions.
No application, account change or eligibility decision takes place on this website. Official resources appear at the end of the page.
Choose the task before starting again
A renewal notice, a device problem and a company change call for different questions. The pages below help you prepare those questions without collecting account information. Reading a page does not submit a request or alter your service.
Choose recertification when you need to understand a renewal notice. Choose status help when you are waiting for an application response. Choose device support when the problem is the handset rather than program qualification.
Use the right organization for the final action
USAC offers support for program and application questions. Your phone or internet company handles your device, service and bill. Keep private details within the appropriate organization’s support process.
This website cannot access your account or speak to a company on your behalf. It does not need an application number, phone number, identity document or account password for these information pages.
Prepare one clear question
Before contacting support, note which step you completed and what you need clarified. Keep the underlying records privately with you. If a notice includes a deadline, read that notice rather than relying on a general checklist as proof that you have responded.
Use comparison pages when you are choosing a service, and support pages when you are resolving an existing issue. These are separate paths, so you can explore what is relevant without repeating a whole application steps.
Official resources and current provider instructions
Reviewed 26 October 2026. Read the original instructions before submitting private information or requesting an account action.